Shipping & Returns
Fetch offers free shipping on orders delivering to all 50 states. Free shipping is via USPS First Class mail with a 1-5 business day transit time for the continental US and 5-10 business days for Alaska and Hawaii. All orders ship from our office in Portland, OR.
With Fetch, it's easy to return your glasses.
All Fetch frames can be returned for a full refund within 30 days of receipt. After receiving the frames we will credit your original form of payment. Lenses are final sale/non-refundable or exchangeable, unless your doctor determines there was an error in the prescription, or there is a defect in manufacturing.
To return your Fetch frames, simply send us your glasses with a note stating the reason for your return and your contact information to:
814 NW 23rd Ave
Portland, Oregon 97210